Shipping policy

We're excited to bring you our unique collection of clothing through our pre-order system. Below, you'll find our Shipping Policy, which outlines everything you need to know about the shipping process for your order.

1. **Pre-order System**: At The Vault Clothing, we operate on a pre-order basis. This means that when you place an order for one of our products, it is not immediately available for shipment. Instead, we collect orders for a specified period before beginning production.

2. **Production Time**: After the pre-order period ends, we begin the production process. This typically takes 4-5 weeks, as each item is crafted with care and attention to detail. Please note that production times may vary depending on the complexity of the item and current order volume.

3. **Shipping Time**: Once your order has been produced, it will be shipped to you using the shipping method selected at checkout. Shipping times will vary depending on your location and the shipping option chosen. We will provide you with a tracking number so you can monitor the progress of your shipment.

4. **International Orders**: For international orders, please be aware that customs clearance procedures may cause additional delays beyond our control. We appreciate your patience and understanding in these situations.

5. **Shipping Fees**: Shipping fees are calculated based on the weight of your order and your location. You will be able to view the shipping cost at checkout before completing your purchase.

6. **Returns**: Due to the nature of our pre-order system and the custom production of each item, we do not accept returns or exchanges for change of mind. However, if you receive an incorrect size or if there is a defect in your order, please contact us within 7 days of receiving your order, and we will do our best to resolve the issue.

7. **Size Assistance**: We understand that selecting the right size can be challenging, especially when ordering online. If you need assistance with sizing, please refer to our size guide or contact us directly. We're here to help you find the perfect fit!

8. **Customer Support**: If you have any questions or concerns about your order or our shipping policy, please don't hesitate to reach out to our customer support team at [contact email or address]. We're here to ensure that your shopping experience with The Vault Clothing is enjoyable and hassle-free.

By placing an order with The Vault Clothing, you acknowledge that you have read and agree to our Shipping Policy. Thank you for your support, and we can't wait for you to receive your new products!